Singtel users report mobile service disruption on Nov 18

Singtel users report mobile service disruption on Nov 18

November 18, 2025 / Liam Redmond /

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[SINGAPORE] Singtel was hit by an outage on Tuesday (Nov 18), with more than 1,600 users affected at its peak at 4.55 pm.

Reports of outages spiked on Downdetector at that time, falling briefly before a second peak at 5.40 pm, when more than 1,300 users affected.

More than seven in 10 users reported an outage in mobile phone services, and 23 per cent reported mobile Internet issues.

The disruption was first reported at 2.55pm with about eight reports, up from a baseline of four.

“We are aware that some customers experienced momentary intermittent mobile connectivity,” said Singtel in a response to a Business Times query. “Customers are advised to power their devices off and on to resume connectivity. We apologise for the inconvenience caused.”

Singtel previously suffered an unprecedented islandwide disruption on Oct 8, 2024. It resulted in users unable to contact Singapore Civil Defence Force, police and hospital hotlines. That disruption lasted more than three hours.

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Singtel group chief executive officer Yuen Kuan Moon says the telco has invested A$9 billion (S$7.7 billion) in capital expenditures at Optus over the past five years.
There were more than 2,500 reports as at 3.10 pm on service outage website Downdetector.

Shares of Singtel fell 0.2 per cent to close S$0.01 lower at S$4.87 on Tuesday.

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Liam Redmond

As an editor at Forbes Los Angeles, I specialize in exploring business innovations and entrepreneurial success stories. My passion lies in delivering impactful content that resonates with readers and sparks meaningful conversations.

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